Privacy Policy

Rock Solid Tile & Stone
Effective Date: October 5, 2026

Rock Solid Tile & Stone (“Rock Solid Tile & Stone,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, contact us, or otherwise interact with our services.

1. Information We Collect

We may collect information that you voluntarily provide, including:

First and last name

Email address

Telephone or mobile number

Property or service address

Information about your tile, stone, installation, repair, remodeling, or other service needs

Appointment or estimate-request information

Messages and other information submitted through our website forms

We may also automatically collect technical information such as your IP address, browser type, device information, pages visited, and other website usage information.

2. How We Use Your Information

We may use your information to:

Respond to inquiries

Provide estimates or information about requested services

Schedule appointments or consultations

Communicate regarding projects and service requests

Send appointment reminders and service updates

Provide customer support

Maintain and improve our website and services

Protect against fraud or misuse

Comply with applicable legal obligations

Send marketing communications where you have provided appropriate consent

3. SMS/Text Messaging

When you provide your mobile number and affirmatively opt in to SMS communications, Rock Solid Tile & Stone may send you text messages consistent with the consent you provided.

Non-marketing messages may include:

Estimate-request communications

Appointment confirmations and reminders

Project or service updates

Scheduling communications

Customer-support responses

Follow-ups concerning services you requested

If you separately consent to marketing communications, we may also send promotional offers, service announcements, seasonal promotions, and other marketing messages.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe from applicable SMS communications.

Reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchase.

Age Restriction

You must be at least 18 years old to receive SMS communications.

4. Mobile Information and SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers when necessary to support services such as customer service and communications.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell or rent your personal information.

We may disclose information to service providers that assist us with website hosting, customer relationship management, communications, scheduling, analytics, payment processing, or other legitimate business operations.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, property, or security.

SMS opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, understand website usage, remember preferences, and improve user experience.

You can control cookies through your browser settings.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Privacy Choices

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information.

You may withdraw marketing consent at any time.

For SMS communications, reply STOP to opt out.

10. Third-Party Websites

Our website may contain links to third-party websites. Rock Solid Tile & Stone is not responsible for the privacy practices or content of third-party websites.

11. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any revised version will be posted on this page with an updated effective date.

13. Contact Us

For questions regarding this Privacy Policy or your personal information, contact:

Rock Solid Tile & Stone
Phone: +1 435-671-7400
Email: [email protected]
Address: 944 W 1060 S Heber City Utah